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Customer Support Information Toll Free: 800-882-2994 Phone: 413-566-2491 Monday - Thursday 7:30 am - 6:30 pm EST Friday 7:30 am - 5:00 pm EST International support via Skype™: rediker. international. support 10:30 pm - 7:30 am EST

Customer Support

Welcome to Rediker Software's customer support website. Our company enjoys a reputation for providing the finest toll-free support in the school administrative software industry.

Superb Toll-Free Phone Support

We make top quality support our priority. In keeping with our tradition of providing superb technical support, Rediker Software has developed an unmatched technical support staff backed by a state-of-the-art phone system. If, during busier seasons, you don't reach a support person immediately, our phone system allows you to leave your phone number and maintain your position in the queue. The phone system automatically dials you back to put you in direct contact with a technician. Rather than waiting on hold, you are free to continue your important duties. Our goal is simple. Rediker Software strives to have all calls answered with no wait for the customer, or a maximum waiting time of five minutes. In peak times, this new system avoids customers having to wait on hold.

Online Support and Training

Support and training are now also available over the Internet via WebEx. WebEx is an online service that enables our support staff to access your computer with your permission to view and correct your settings.

NEW: "Just in Time" Online Training

Rediker Software is pleased to introduce "Just in Time" training, online training sessions on specific topics of interest to our users. •Tell me more...